"Welcome to SaaSperience! Our expert-led service generates high-value feedback during the first month of a user's experience. We focus on the first four weeks, as it's the critical period in which users form their initial impressions of a SaaS product and decide whether to continue using it. By gathering feedback during this period, we help SaaS companies:
Identify where and why users are becoming disengaged.
Improve the onboarding process for better user adoption.
Optimise the experience for increased satisfaction and retention."
Phil Randall — Userfy Owner
Certified in Digital Psychology and Persuasion
Trained in Design Thinking by IDEO
Baymard Certified SaaS & eCommerce UX Pro
The SaaSperience Process
A comprehensive, in-depth process to gather high-value insights from your users during their critical first 28 days:
Throughout: User feedback gathered via WhatsApp video
Day 0: Users invited and signed up for SaaSperience
Day 3-5: First survey to gather initial impressions
Day 7-10: In-depth interviews to gather detailed feedback
Day 14-17: Follow-up survey to identify challenges and frustrations
Day 21-24: Second round of in-depth interviews for more feedback
Day 28: Comprehensive findings and recommendations report
We work with start-ups, SMEs and FTSE 100 businesses
Taking Your SaaS to the Next Level
Harness the power of SaaSperience to gather meaningful user feedback throughout the critical first month of your customers' experience and establish competitive advantage.
Who is SaaSperience For?
SaaSperience is designed to address the unique needs of:
Ambitious, insight-driven digital teams who are looking to optimise their onboarding process and deliver a seamless and engaging user experience from the start to drive user satisfaction and retention.